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Content Strategy for AI
Project Type /
AI Content Strategy, Copy Editing, Style Guides
Client /
Dell Technologies
I taught AI how to speak like a human. I spearheaded elevating AI automated communications at Dell Technologies by developing new content style guides for quality, consistency, and accuracy. I established new messaging governance processes for thousands of AI scripts – increasing customer satisfaction by over 2,000%. Dell’s 24/7 Virtual Assistant now provides support in multiple languages across several different channels, with language that is natural, engaging, and context aware.
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